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At Chiswick Park

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Closing 20.12.2019
International SOS

Customer Service Executive

Do something different in customer service and start a rewarding career servicing one of our most prestigious clients.

£22,000 starting salary, private medical insurance, gym discount, based in Chiswick, West London.

We are looking for empathetic, customer-centric individuals who are looking for a challenge in a fast-paced environment. The successful candidate will be servicing our largest client, the US military.

The role involves:

  • Answering high volume of calls from current and former US military personnel and their families
  • Assisting callers with their healthcare enquiries
  • Confirming medical procedures eligibility in line with policy
  • Coordinating authorisations for treatment
  • Booking and amending appointments
  • Assisting with enrolment and claims

In order to be successful for this role, you should have the following:

  • An empathetic approach and a passion to help people
  • Previous customer service experience
  • Attention to detail
  • A commitment to adhere to policy and procedure
  • Experience of working in a process driven business and a demanding environment
  • Ability to work well under pressure in a fast-paced contact centre

In return, you will be provided with:

  • £22,000 rising to £28,000
  • Paid overtime
  • Intensive in-house induction programme
  • 22 days annual leave with an option to purchase additional leave
  • Birthday leave
  • Pension scheme
  • Life insurance
  • Private health care for yourself and your family
  • Paid volunteering leave
  • Subsidised cafeteria
  • Various discount schemes
  • An Employee Assistance & Employee Support Programme

And much more!

Flexible Shift Patterns driven by the business: 5 days, 7.5 hours per shift, Monday to Sunday between 9.00am - 9.00pm (Totalling 37.5 hours per week)

If this sounds interesting to you, submit our application now and we will give you a call to have an informal chat.

Here at International SOS we will offer you an interesting, varied and challenging career, where you will have the opportunity to experience working with a diverse range of people.

Please apply online now attaching your CV.

Top Employer UK 2019

International SOS has been recognised as a Top Employer in the UK by the Top Employer’s Institute (TEI) for 2019.

Salary: £22,000