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At Chiswick Park

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Closing 09.02.2020
International SOS

Customer Service Executive (Night Shift)

Flexible Shift Hours: 4 shifts per week Monday to Sunday 21:00-7:30 for 3 nights and 21:00- 07:00 for 1 night.

£22,000 (plus £1,200 night shift allowance per annum), Benefits, based in Chiswick, West London

We are looking for empathetic, customer-centric individuals who are looking for a challenge in a fast-paced environment. The successful candidate will be servicing our largest client, the US military.

We have been awarded Top Employer in 2019!

The role involves:

Answering high volume of calls from current and former US military personnel and their families Assisting callers with their healthcare enquiries Confirming medical procedures eligibility in line with policy Coordinating authorisations for treatment Booking and amending appointments Assisting with enrolment and claims Qualifications In order to be successful for this role, you should have the following:

An empathetic approach Previous customer service experience A passion to help people A commitment to adhere to policy and procedure Experience of working in a process driven business and a demanding environment Ability to work well under pressure in a fast-paced contact centre In return, you will be provided with:

£22,000 rising to £28,000 Paid overtime Intensive in-house induction programme Annual leave with an option to purchase additional leave Birthday leave Pension scheme Life insurance Private health care for yourself and your family Paid volunteering leave Subsidised cafeteria Various discount schemes An Employee Assistance & Employee Support Programme And much more!

If this sounds interesting to you, please apply and we will give you a call to have an informal chat.

Salary: £22000