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Closing 14.02.2020
CarNext

CarNext.com Customer Service Advisor

About CarNext.com

For our customers, CarNext.com is all about enjoying the ride. We're a start-up style team, within an established European brand looking to disrupt and revolutionise the way people think and go about buying cars online. Could this be the move you are looking for? If so, read on..

Main Responsibilities:

● To greet all CarNext.com customers with a welcoming and professional attitude

● Ensure all customers receive the WOW experience by offering additional services to meet their needs.

● Handle all customer queries in a professional manner.

● Carry out ad hoc duties as requested by the Managers/Team Leaders.

● Innovate, create solutions and engage with colleagues and customers in a friendly professional fashion.

● Thrive in a busy and high-pressure environment, taking extra responsibility in your stride to create a unique customer experience.

● Intuitively deal with customers with minimal guidance while building trust in our brand and use your wits to help develop processes for the team, blazing the trail for future colleagues.

Your skills:

● You have experience in sales through service, making sure your customers have all the information they need to make a purchase.

● In it together - You actively provide feedback on customer journeys for customer success, challenge the status quo and share ideas for innovating better ways of working.

● Own it - You take ownership of customers’ issues, relieving customers’ stress while guiding them to a quick and easy resolution.

● Empowerment - You’re a creative problem solver and strive to adopt best practices, drive customer satisfaction and optimize processes.

● You Identify patterns in the needs and expectations of our customers, anticipating and solving complications the customer may encounter after their first interaction.

● Provide customer service, and sales support, an experience that is second to none for every customer.

● Innovate, create solutions and engage with colleagues and customers in a friendly fashion.

● Smash expectations go above and beyond for customers and make their day!

● Thrive in a busy and high-pressure environment, taking extra responsibility in your stride and eating project work for breakfast.

● Intuitively deal with customers with minimal guidance while building trust in our brand and use your wits to help develop processes for the team, blazing the trail for future colleagues.

● Innovate, create solutions and engage with colleagues and customers in a friendly fashion.

● Smash expectations go above and beyond for customers and make their day.

● Thrive in a busy and high-pressure environment, taking extra responsibility.

● Intuitively deal with customers with minimal guidance while building trust in our brand.

What you'll need for a great journey at CarNext

● An enthusiastic, flexible and positive attitude towards selling.

● Previous experience in a customer service, sales or retail environment.

● Good English skills, enabling you to be a brilliant communicator.

● You are willing to work on a shift rota basis, 8am to 8pm 5 days out of 7.

● Energy, enthusiasm and commitment to consistently deliver a high level of service.

Your benefits: Fuelling your journey with CarNext

● 33 days holiday (this includes Bank Holidays)

● Fantastic customer service and sales training

● Pension scheme 4%

● Life Assurance Scheme

● Employee Support Programme

● Career development opportunities

You could be closer than you think in getting your dream job, if you have the experience and this challenging role fits your ambitions, send over your CV and cover letter to Victoria.chadwick@carnext.com

For further details on Carnext and how we are growing please click on the link https://www.linkedin.com/company/carnextcom/

Our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, colour, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.