Job purpose: To manage, develop and monitor all technical MEP and Fabric related services, through associated technical service partners in the delivery and continuity of services to our Guests (tenants), while protecting and enhancing landlord assets within the estate. Contributing to the wider team vision and ethos of the organisation, the ideal candidate will be someone who is commercially minded, passionate, and willing to build and maintain strong internal and external stakeholder relationships. Key accountabilities: • Effectively manage all Hard Services operations, delivering effective Asset Management services into MEP, Building Fabric and Vertical Transportation in line with the Enjoy-Work operations and Service Partner contracts. • Support with the overall performance of the Hard Services contract ensuring all SLA’s and KPI’s are delivered in accordance with the contract. • Support the Technical Manager with the management of all MEP services. • Delivery of Technical Projects, with the support of the Technical Manager. • Audits/inspections of engineering services, plant and overall operation in line with Chiswick Park Estate Management (CPEM) standards, matrices and industry practices. Analysis, review and production (where required) of engineering reports. • Review plant and system performance, highlighting solutions in unsatisfactory areas. • Ensure operational, planned and reactive maintenance activities are effectively scheduled and undertaken on time and in accordance with Statutory Legislation and ISO certification standards and procedures. • Maintain accurate records of works completed and associated financial costs. Use this information to report to the Operations Director and External Stakeholders on a regular basis. • Management of statutory compliance of all areas, incorporating landlord insurance inspections and external audit and assessment requirements. Working closely with service partners/contractors to resolve any remedials in a timely manner. • Financial accountability and business continuity for Fabric (with support of GRM) and MEP Repair works within the Buildings and elements of the Estate. Correctly scheduling works to manage service charge cash flow as necessary. Ensuring accurate tracking, and involvement in forecast planning. • The role includes the management of the MEP related elements of the estate health and safety system Riskwise and Elogbooks and the review and authorisation of Guest Company access and works permits using the Banyard portal. • Provide input into regular operational management meetings and reports as required. • Attend regular site-based contractor review meetings. • Manage procedures for monitoring and benchmarking supplier and contract performance. • Act as the technical contact for LTA/Wayleave (input only), landlord leasing team, MEP and authorisation of fit-out companies. • Leading on standards and procedures for M&E across the Park. Leading by example on service delivery excellence. • On-call support for the Business in relation to Emergency Procedures and Disaster Recovery. • Guest Experience – working in collaboration with the Head of Guest Experience by supporting the planning, developing, implementation and delivery of this key focus area for the business including Events & Sports in-line with the business strategy. • Effective stakeholder engagement with the leadership team. • Other ad-hoc duties as may be required as part of the operations team and/or the overall business

Reporting Relationships: Reporting to: Technical Manager Direct Reports: Health & Safety Co-ordinator Working alongside the Operations Team, consisting of Estate & Services Manager, Building Operations Manager, Guest Relations Manager, Operations and H&S Coordinators Supporting our Head of Guest Experience and Guest Experiences Team Working alongside all our Departmental Team Managers and the wider team Strategic support to/from the Landlord’s Central Technical Operations team

Personal Attributes: • M&E experience/knowledge • Proven organisational and end-to-end project management skills • IOSH Managing Safely as a minimum, but NEBOSH General Certificate is desirable • Wider facilities management knowledge • Experience, knowledge and understanding of MEP and related technical services • Experience in planning and management of budgets • Ability to prioritise within a multi-tasking environment, flexibility and attention to detail • Innovatively driven • Unquestionable integrity, discretion, ethical and professional approach to business, commitment and personal credibility • Solid organisational skills including attention to detail and multitasking skills • Ability to think ahead, anticipate needs and prioritise accordingly • Champions unrivalled service excellence

Personal Skills: • Strong communication skills (verbal, written and interpersonal) • Ability to develop written business content • Ability to think strategically, understand the big picture and adjust available solutions • Creativity and resourcefulness: Ability to develop and execute project plans and engagement campaigns in innovative ways, problem solver • Good analytical skills – Critically analyse data to improve quality of deliverables and proposed solutions. Accuracy and attention to detail required • Confident decision maker and problem solver with a resilient and robust approach • Ability to communicate effectively at all levels • Excellent IT Skills in all Microsoft Office applications and other project management tools