To advertise a job at Chiswick Park, please contact Victoria Oliver
As the point of contact for our guest companies, the Guest Relations Manager should ensure the consistent delivery of excellent service to our guests. Working within associated budgets, the Guest Relations Manager is responsible for delivering and maintaining a fully operational range of buildings, by working with all departments and external service partners to ensure delivery in line with our overall Mission, Vision, Values and Objectives.
Day to day management of the highest standards for all Communal Areas within 4 x buildings and related Guest Companies, in line with the CPEM Operations. This includes owning and supporting all Health & Safety related checks and audits to ensure that all compliance matters are addressed and resolved promptly.
Be a point of contact for our Guest Companies for all queries and ensure that the flow of Communication with Enjoy Work is consistent and accurate. This will be done via regularly recorded building meetings aswell as one to one conversations, email correspondents and telephone conversations.
Budget management specific to the above buildings/estate, including tracking & forecast planning
Ensure correct Brand Guidelines are followed and represented across all buildings and Estate.
General Business Strategy support including: -
Guest Experience – facilitating the planning, developing and implementation of this key focus area for the business including Events & Sports in-line with the business strategy
LTA/Fit out’s – supporting the M & E and Project Manager during fit-out’s post approval ensuring the contractors are managed safely and standards within the buildings are maintained.
Other ad-hoc duties as may be required as part of the operations team and/or the overall business
Desirable criteria for role: