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At Chiswick Park

To advertise a job at Chiswick Park, please contact Fiona Torley

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Closing 15.12.2018
International SOS

German Speaking Healthcare Account Administrator – (12 month, fixed term contract)

Start Date: December 2018

We are looking for a German-speaking Healthcare Account Administrator (known internally as a TRICARE Provider Support Services Executive) to join our team based at Chiswick Park, London on a fixed term contract (12 months).

You will be responsible for looking after a portfolio of mainly German-speaking medical providers including Hospitals, Clinics and Doctors.

  • Act as first point of contact for healthcare providers communicating by telephone and email
  • Investigate and resolve claims payment enquiries from medical providers
  • Co-ordinate closely with colleagues within the team and department in order to share knowledge and deliver prompt resolutions
  • Work well under pressure and manage your own workload effectively ensuring urgent cases are given priority and escalated appropriately
  • Educate providers proactively on the TRICARE program and claims process including training them on using the online claims portal to submit their claims and track progress
  • Assist US Government stakeholders with their enquiries relating to healthcare providers and claims

Required Skills and Experience * Excellent written and oral English and German language skills are essential. French language would also be a plus * Strong administration & organisational skills; highly comfortable with detailed technical analysis of claims * Strong interpersonal skills and customer service ethos * A-Levels and/or Degree is desirable but not essential (or equivalents)

Additional Information * Starting salary - £24,500 * Hours: Monday - Friday : 08:00-16:30 – flexibility would be considered * Benefits package – Pension scheme, BUPA private health care, BUPA dental plan, childcare vouchers plus more * Offices located in Chiswick Business Park with excellent access to local transport options (Piccadilly line to Acton Town and District Line/ Overground to Gunnersbury station, buses, national rail network) * The business park has access to an on-site health a fitness centre, a variety of clubs (i.e. running, photography, board games, language courses), a choice of restaurants/cafes/bars, inter-company sporting events, access to bikes, showers, lockers

Please apply online now attaching your CV.

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